Revolutionizing The Record Retrieval Process

ChartSwap is HIPAA-compliant, web-based electronic business-to-business (B2B) record exchange software. As its name suggests, it features a login-only accessible online software that can be used to efficiently, effectively, and most importantly securely fulfill third party requests for medical records. Approved providers can also share these records with authorized requestors without incurring hefty fees or other extensive costs.

While the goal of the laws is to ensure that a patient’s sensitive health information and personal data remain both private and secure, the reality is that the record fulfillment process is time-consuming, complicated, and costly. To date, providers can take up to 30 days to fulfill an authorized and approved record request. The provider can also file for a 30-day extension. The latter delays are costly to both the provider and the requestor. The good news is that an electronic health information exchange can help to reduce the time and costs associated with a medical record request – making for a fast, simple and secure process with an average turnaround time of just 7.5 days.

Providers can access the ChartSwap software online and readily respond to record requests with a few simple clicks of the keypad. The reduced time it takes to access records, coupled with a streamlined storage system and workflow automation features, helps providers avoid the time-consuming and cumbersome mailed-in requests of traditional record retrieval processes.

Additionally, providers can more easily and quickly communicate with requestors via a secure electronic platform. The ability to communicate directly with requestors via the platform is paramount to avoiding unnecessary delays, such as the wrong authorization forms, inaccurate mailing addresses, or other common errors. Providers are also able to follow state guidelines to set their own fees and receive near-instantaneous electronic payments so that the hassles of delayed checks and inaccurate payments are avoided.

To learn more about how ChartSwap is revolutionizing the record retrieval process for providers, download our white paper or schedule your free demo today!