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Health Information Technology

How to simplify your revenue cycle with a digital retrieval process and payment workflow

Fulfilling third-party requests for records can often be a time-consuming and cumbersome process. Without a trusted records exchange partner, front office staff and revenue cycle managers must commit their limited resources to a litany of tasks associated with each request, including:  Organizing requests as they are received from a variety of sources such as email, phone calls, fax, etc.  Determining if there is sufficient information to fulfill the request.  Fielding multiple follow up emails and phone calls from the requestors.  Calculating custodian fees based on locations, statutes, and other factors.  With hundreds of millions of third-party record requests directed to…
Angela Todd
February 5, 2025
Health Information Management Software

Records Exchange Industry Trends in 2025

With new innovations and enhancements every year, it can be tough to know what to focus on the most. As we begin a new year, our experts have compiled a list of a few trends we expect to dominate the industry in 2025:   AI: AI has been an inescapable buzzword in 2024, and this will continue to be the case in the new year. On the surface it seems like AI will be a massive disruptor, completely changing the way all industries do business. But AI is still in its infancy and there are still a lot of questions surrounding its…
Angela Todd
January 8, 2025
Medical Record Requestor

How Insurance Adjusters Can Use a Continuity of Care Document

When an adjuster begins their investigation into a claim, they need as much information as possible. Perhaps one of the most beneficial documents in an investigation is known as a Continuity of Care Document. This is the standard document type for healthcare information exchanges and includes a wide range of patient information.   Continuity of Care documents provide adjusters with a brief and concise high-level overview of past medical conditions and treatments in a standardized format, enhancing the review of handwritten physician notes, which often can be difficult to decipher. Information included in a Continuity of Care document can help indicate…
Angela Todd
December 11, 2024
Medical Record Requestor

What is a Continuity of Care Document?

If you’ve ever requested medical records, whether for legal or insurance purposes, you’ve probably received the results in a format known as Continuity of Care Document (CCD). What is a CCD and why is it the standard for digital healthcare record exchanges?CCD is the standard for digital healthcare information exchange, usually shared in an XML or PDF format. It is commonly used for payment of care, adjudication of claims and for informing healthcare providers about the patient so that all providers have as much information possible during diagnosis and treatment. CCDs are a robust medical record that include a variety…
Angela Todd
November 20, 2024
Medical Record Requestor

Increasing Data Access to Third-Party Requestors

Healthcare IT companies have been working to digitize healthcare data for more than 45 years. And as of 2021, 96% of hospitals and 78% of physician offices in the U.S. have adopted certified electronic health records (EHRs). The digitization of healthcare has made it easier than ever for healthcare data to be shared between health systems and physician offices. But despite the advances in communication and data sharing between healthcare entities, third-party record requests remain a largely manual and inefficient process to fulfill.  With hundreds of millions of third-party record requests directed to healthcare providers annually, billions of hours of labor…
Angela Todd
November 11, 2024
Security

Our Commitment to Security: ChartSwap achieves the HITRUST Certification

In a world where data breaches have become a common headline, the significance of robust information security practices cannot be overstated, especially for those of us dealing with sensitive personal health information (PHI). It's a responsibility we at ChartSwap take very seriously, and it's with great pride that share a significant milestone in our journey to ensure the utmost security for the data entrusted to us. A Significant Achievement for ChartSwap  We are thrilled to announce that ChartSwap has achieved the HITRUST Risk-based, 2-year (r2) Certification, marking us as part of an elite group of organizations worldwide that have met this…
Angela Todd
April 4, 2024
Security

ChartSwap Achieves HITRUST Risk-Based, 2-year Certification Demonstrating the Highest Level of Information Protection Assurance

HITRUST Risk-Based, 2-year (r2) Certification validates ChartSwap is committed to strong cybersecurity and protecting sensitive data.HOUSTON, TX,  February 8, 2024 /PRNewswire/ – ChartSwap, a leading provider of business to business (B2B) medical and billing records exchange, today announced its *ChartSwap platform has earned certified status by HITRUST for information security. HITRUST Risk-based, 2-year (r2) Certification demonstrates that the organization’s *ChartSwap platform has met demanding regulatory compliance and industry-defined requirements and is appropriately managing risk. This achievement places ChartSwap in an elite group of organizations worldwide that have earned this certification. By including federal and state regulations, standards, and frameworks and…
Angela Todd
February 8, 2024
Security

What Is SOC 2?

SOC 2 stands for “System and Organization Controls” 2, a reporting framework that stores data in a cloud. This compliance mandate is more complex and comprehensive than HIPAA Compliance requirements, which is why...
Chinh Phan
December 15, 2023
Medical Record Requestor

ChartSwap 101: Your Gateway to Seamless Records Retrieval

In today's fast-paced world of healthcare, nothing is more valuable to medical and billing record requestors than quick and hassle-free access to accurate records. Whether you're an attorney or insurance professional, you've likely struggled with receiving medical records timely and efficiently.At ChartSwap, we understand the pain points of the records requestor all too well, which is why we've dedicated ourselves to creating a platform that simplifies and accelerates the process – making your life easier. Here's why ChartSwap is the ultimate records provider solution for you as a requestor: Electronic Records Exchange: One of the standout features of ChartSwap is the secure…
Emily Beaman
November 17, 2023
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