Blog Posts

 The Real Cost of Manual Record Retrieval Manual workflows consume valuable staff time. Employees can spend hours tracking down records, navigating provider-specific requirements, and managing tedious follow-ups. This diverts attention from higher-value tasks and increases operational overhead. RRS saves clients from having to hire staff to order and track records and bills from healthcare providers, further reducing administrative burdens. Errors, Delays, and Compliance Risks Errors are also more common in manual systems. Missing forms, incorrect patient identifiers, or inconsistent communication with providers often result in rework, duplicate requests, and costly delays. And since every day counts in the legal and…

Our goal has always been to provide our clients with a fast, simple, and secure solution for streamlining their record requests. As part of that mission, we pride ourselves on listening to customer feedback and suggestions to improve the ChartSwap experience whenever possible. So, when our clients began asking for a way to find additional records, we set to work on developing our new Record Finder capability.   On average, there are 1 billion physician office visits and over 139 million emergency department visits in the U.S. each year. Our own data suggests that the average patient has records in seven…

MACHESNEY PARK, Ill. - Business Wire - Tuesday, February 25 – Experity, the national leader in on-demand healthcare solutions, today announced its partnership with ChartSwap, a secure business-to-business (B2B) health information exchange platform. Through this collaboration, Experity’s Record Retrieval service, powered by ChartSwap, will provide seamless medical and billing record retrieval for authorized third-party requestors using ChartSwap’s digital medical and billing record exchange. The partnership is designed to reduce administrative burdens and enhance operational efficiency for urgent care clinics across the U.S. By integrating Experity’s Record Retrieval with ChartSwap, clinics that already use Experity’s electronic medical record (EMR), practice management…

Fulfilling third-party requests for records can often be a time-consuming and cumbersome process. Without a trusted records exchange partner, front office staff and revenue cycle managers must commit their limited resources to a litany of tasks associated with each request, including:  Organizing requests as they are received from a variety of sources such as email, phone calls, fax, etc.  Determining if there is sufficient information to fulfill the request.  Fielding multiple follow up emails and phone calls from the requestors.  Calculating custodian fees based on locations, statutes, and other factors.  With hundreds of millions of third-party record requests directed to…