When an adjuster begins their investigation into a claim, they need as much information as possible. Perhaps one of the most beneficial documents in an investigation is known as a Continuity of Care Document. This is the standard document type for healthcare information exchanges and includes a wide range of patient information. Continuity of Care documents provide adjusters with a brief and concise high-level overview of past medical conditions and treatments in a standardized format, enhancing the review of handwritten physician notes, which often can be difficult to decipher. Information included in a Continuity of Care document can help indicate…
Angela ToddDecember 11, 2024