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I Am A Records Requestor

Examples of Record Requestors are Insurance Companies, Record Retrieval Organizations, Law Firms, etc.

I Am A Records Provider

Examples of Record Providers are Hospitals, Labs, Doctors Offices, and Emergency Services

PATIENTS

ChartSwap does not currently support patients. If you are a patient, please contact your medical provider directly.

Log Into Your Account

Be sure you are logged in using the email address affiliated with your ChartSwap account.

Find The Request In Question

Click the "View" button to the right of the request in question.

Locate the "Message Provider" Button

Click “Message Provider” and begin your communication.

Wait For Response

Please allow the Provider adequate time to respond to your question(s). Some Providers receive a higher volume than others, so response times may vary.

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PATIENTS

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How To Message A Provider

Log Into Your Account

Find The Request In Question

Locate the "Message Provider" Button

Wait For Response