- Organizing requests as they are received from a variety of sources such as email, phone calls, fax, etc.
- Determining if there is sufficient information to fulfill the request.
- Fielding multiple follow up emails and phone calls from the requestors.
- Calculating custodian fees based on locations, statutes, and other factors.
With hundreds of millions of third-party record requests directed to healthcare providers annually and billions of hours of labor spent fulfilling record requests, the current status quo is unsustainable. Currently, requestors often have to wait weeks and even months to receive their requested records. And as healthcare organizations continue to struggle with staffing shortages, these wait times could be extended even further.
Improving digital access to records for third-party requests is vital to increasing the speed and convenience of satisfying record requests. By enlisting a trusted records exchange partner, healthcare organizations can streamline the retrieval process, simplify the AR process and increase capture rate of custodian fees.
At ChartSwap, our fully integrated, HIPAA-compliant platform is designed as a one-stop-shop for quickly and easily exchanging medical and billing records. Our portal helps both providers and requestors stay up-to-date with real-time comprehensive digital tracking notifications and ensures all requests are accompanied by a signed patient authorization. Additionally, activity in the portal provides a clear audit trail and supports strong operational reporting.
Together, we can transform your fulfillment of third-party record requests and improve your revenue cycle in the process. To learn more about our offerings, go here.
