The many demands of the office environment are problematic, but ChartSwap offers a simple solution for responding to a chart request and streamlining the entire process.
Because it often leaves patient PHI vulnerable to non-secure email servers and, ultimately, to tech-savvy hackers, email is not considered a safe method of health information exchange.
Be sure you are logged in using the email address affiliated with your ChartSwap account.
2
Find The Request In Question
Click the "View" button to the right of the request in question.
3
Locate the "Message Provider" Button
Click “Message Provider” and begin your communication.
4
Wait For Response
Please allow the Provider adequate time to respond to your question(s). Some Providers receive a higher volume than others, so response times may vary.